FAQ

The short answers

Pricing, credits, accounts and playback. If something is still unclear, the how-to guide goes deeper.

How much does it cost to watch?

A film unlock costs 5 credits ($5) and an episode costs 1 credit ($1). One credit is one US dollar.

Is there a subscription?

No. Nothing recurs. You buy credits when you need them and spend them on titles you actually want to watch.

Do credits expire?

No. The balance sits in your account until you spend it.

Do I need an account?

Yes. The account holds your balance, your unlocks and your watchlist. Signing up only takes an email and password and has no monthly fee.

Can I rewatch something I unlocked?

Yes. Purchases are permanent and attached to your account. Opening a title you already bought goes straight to the player and never charges again.

Can I buy only one episode of a series?

Yes. Episodes are sold individually for 1 credit. A full season costs the number of episodes in credits, but you can stop or skip at any point.

How do payments work?

Checkout is embedded on the credits page and processed by Ko-fi, with card or wallet. Keep “One time” selected, choose the amount in dollars and paste your payment code in the Ko-fi message so the credits land on your account. The account email also works as a backup.

How long do credits take to arrive?

Usually seconds, once Ko-fi confirms the payment. If two minutes pass, refresh the credits page. If it still has not arrived, contact support with your code and the Ko-fi receipt.

Can I get a refund?

Unused credits are non-refundable except where local law requires it. A title that never plays can be reported and is reviewed for a credit return. Refunds of the card payment itself are handled through Ko-fi.

Is Cineby legal?

Cineby is an index. It does not host the video files — playback is embedded from third-party sources. Rights remain with the respective owners, and the same model is used by most streaming indexes.

Which devices work?

Any modern browser: Android, iPhone, iPad, Windows, macOS, Linux, smart TV browsers and consoles with a browser. Chromecast and AirPlay work through the browser's cast controls.

Are subtitles available?

Where the source provides them. Use the CC menu inside the player. Subtitle languages vary by title and are not controlled by Cineby.

Can I download films?

Playback is streamed, not downloadable from Cineby. Purchases stay available on the site, and the progress bar remembers where you stopped on the same device.

Why is a title missing?

The catalogue only lists titles with a working source. If a film is not here, no source is available yet; it can appear later.

How do I report a broken player?

Use the backup-source control and reload once. If it still fails, report it through the player with the title and episode — reports go to the source operator.

Can I delete my account?

Yes, from the account page. Type DELETE to confirm. The account, remaining balance, purchases and watchlist are removed; unused credits are not refunded automatically.

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