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One inbox, read by a person. Include the title and the device when something is wrong — it is the difference between a fix and a guess.
This address handles general questions, corrections, press and partnership notes. It is also the address for rights notices, alongside the formal process on the DMCA page.
Playback problems
Copy this into the email so the report is actionable:
- The exact title, and the season/episode if it is a series.
- The page URL.
- What happened: blank frame, endless loading, wrong audio, no subtitles.
- Device and browser (e.g. “iPhone 14, Safari”).
Many failures fix themselves when the source rotates. If a title is still down after a reload, it is worth reporting.
Credits and account
Include the account email, the payment code and the Ko-fi receipt link for a missing top-up. Never send the password or full card number. Refund rules are on the FAQ.
Missing titles
The catalogue only lists what has a working source. If a film is absent, a source has not been published for it yet. Requests are taken through the source catalogue's request form; there is no guarantee and no ETA.
Rights holders
Cineby does not host the files. A takedown usually needs to go to the hosting source, but the DMCA page explains the notice we can act on at the index level.
Before you write
The FAQ already covers accounts, ads, subtitles, legality and device support. The how-to guide covers recovery steps for a stuck player.